“Our motto is “Everything should be perfect, the customer is king”. I understand your dissatisfaction to find out that the champagne was not cold. You are right; this is disgraceful in an establishment of our standing. Please accept the apologies of the direction. Even if such a fault can never be compensated for, we are always looking for ways to make your stay by us as pleasant as possible. You will find six bottles of Krug's Clos du Mesnil in the fridge, courtesy of the Director. Also the maid responsible for this unforgivable fault has been put at your disposition in your cabin. This is part of our humanist management rules; we always give our employees some opportunities to make amends for their shortcomings. I hope you will find her at your convenience. A selection of whips and clamps is at your disposition in the cupboard under the television. We would be grateful to assist, should you have further needs.”
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